Contact

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Questions about an order, a Parfum or a bulk enquiry? Write to us and our team will get back to you.

Hours
Monday to Friday, 10:00 AM to 6:00 PM IST
Address
Ruvee Private Limited
B-1006, Tower-B, Bella Casa Royale
Baner Sus Road, Pune, Maharashtra 411021

For a formal complaint, choose "Grievance" as the topic. Our full grievance redressal policy is below.

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Contact and Grievance Redressal Policy

RUVEÉ is committed to handling customer questions, complaints and privacy requests fairly and promptly.

1. Business Information

Legal Name: Ruvee Private Limited 

Business status: Private Limited Company

Website: www.myruvee.com

Email: support@myruvee.com

Customer-care telephone: +91 8800 111025

Address:
B-1006, Tower-B
Bella Casa Royale
Baner Sus Road
Pune, Maharashtra 411021
India

Customer Support Hours: Monday to Friday, 10:00 AM to 6:00 PM IST

2. Grievance Officer

Name: Jagdesh Dhir

Designation: Founder

Role: Grievance Officer

Email: support@myruvee.com

Telephone: +91 8800 111025

3. How to Submit a Complaint

You may submit a complaint by email or telephone.

For email complaints, include “Grievance” in the subject line.

Please provide:

  • Full name.

  • Email address.

  • Mobile number.

  • Order number, where applicable.

  • Clear description of the complaint.

  • Date on which the issue occurred.

  • Relevant photographs, documents or evidence.

  • The resolution requested.

Never provide passwords, CVV details, UPI PINs, banking passwords or one-time passwords.

4. Complaint Handling

RUVEÉ will:

  • Acknowledge a consumer complaint within 48 hours.

  • Provide a complaint reference number where applicable.

  • Review the information provided.

  • Request additional evidence only where reasonably necessary.

  • Aim to resolve the complaint within one month.

  • Communicate the outcome through an appropriate contact method.

Complex matters involving couriers, payment providers, fraud investigations or legal requirements may require additional time. Where this occurs, we will provide a reasonable update.

5. Order and Product Complaints

For damaged, leaking, incorrect, missing or defective products, provide:

  • Order number.

  • Product photographs.

  • Packaging photographs.

  • Shipping-label photograph.

  • Unboxing video, if available.

An unboxing video is helpful but is not the sole acceptable evidence.

6. Privacy Requests

Privacy requests may include:

  • Access to available personal data.

  • Correction or updating.

  • Erasure, subject to lawful retention.

  • Withdrawal of consent.

  • Marketing opt-out.

  • Account deletion.

  • Grievance redressal.

Identity verification may be required before a privacy request is completed.

7. Escalation

If you are dissatisfied with the response, you may request an internal review by the Grievance Officer.

Nothing in this Policy prevents you from approaching a consumer commission, the Data Protection Board of India or another authority having jurisdiction under applicable law.

 

Last updated: 11 September 2026