Privacy Policy

RUVEÉ respects your privacy and is committed to handling personal data responsibly, lawfully and transparently.

This Privacy Policy explains how Jagdesh Dhir, sole proprietor trading as RUVEÉ, collects, uses, shares, stores and protects personal data when you:

• Visit www.myruvee.com.

• Create or use an account.

• Place or enquire about an order.

• Subscribe to communications.

• Contact customer support.

• Submit reviews, feedback or other content.

• Interact with RUVEÉ through social media or advertising.

In this Policy, “RUVEÉ”, “we”, “us” and “our” refer to Jagdesh Dhir, sole proprietor trading as RUVEÉ.

“You” refers to the visitor, customer or individual whose personal data is processed.

1. Data Fiduciary

Data Fiduciary: Jagdesh Dhir, Founder Ruvee Private Limited

Website: www.myruvee.com

Business address:
B-1006, Tower-B
Bella Casa Royale
Baner Sus Road
Pune, Maharashtra 411021
India

Privacy email: support@myruvee.com

Telephone: +91 8800 111025

2. Scope

This Policy applies to personal data processed through the RUVEÉ website and related:

• Customer-service activities.

• Account administration.

• Order processing.

• Payment confirmation.

• Product fulfilment.

• Delivery coordination.

• Marketing and advertising.

• Complaint handling.

• Fraud prevention.

It does not govern independent third-party websites or services that maintain their own privacy policies.

3. Personal Data We Collect

Depending on how you interact with RUVEÉ, we may collect the following information.

Identity and contact information

• Full name.

• Email address.

• Mobile or telephone number.

• Shipping address.

• Billing address.

• City, state, country and PIN code.

Order and transaction information

• Products purchased or viewed.

• Order number and order history.

• Order value.

• Discounts, taxes and delivery charges.

• Payment status and transaction reference.

• Delivery and tracking details.

• Refund, cancellation, replacement and complaint history.

Payment information

Payments are processed through authorized third-party payment providers.

RUVEÉ does not ordinarily receive or store complete card numbers, CVV information, UPI PINs or online-banking passwords.

We may receive limited information such as payment status, payment method, transaction reference, refund status and fraud-screening results.

Account information

• Account email or username.

• Platform-managed login credentials.

• Saved addresses.

• Account preferences.

• Account activity.

Customer-service information

• Emails and support messages.

• Contact-form submissions.

• Complaints and enquiries.

• Feedback and survey responses.

• Photographs and videos submitted in connection with a product or delivery claim.

• Information voluntarily supplied while seeking assistance.

Reviews and customer content

• Reviews.

• Ratings.

• Testimonials.

• Photographs.

• Videos.

• Comments.

• Product feedback.

Device and website-use information

• IP address.

• Device type.

• Browser and operating system.

• Language and time-zone settings.

• Pages viewed and links selected.

• Referral source.

• Website searches.

• Cart and checkout activity.

• Cookie, pixel and device identifiers.

• Approximate location derived from an IP address.

Marketing information

• Subscription status.

• Communication preferences.

• Interaction with emails.

• Advertising and campaign interaction.

• Audience identifiers where permitted.

We do not intentionally request highly sensitive information unless it is reasonably necessary for a specific lawful purpose.

4. How We Collect Personal Data

We collect personal data:

• Directly from you when you submit information.

• Automatically when you use the website.

• Through cookies and similar technologies.

• From payment and transaction providers.

• From courier and logistics providers.

• From customer-support and communication providers.

• From security and fraud-prevention providers.

• From analytics or advertising providers, subject to applicable consent requirements.

• From social-media platforms when you interact with RUVEÉ.

• From publicly available sources where permitted by law.

5. Purposes of Processing

We may process personal data to:

• Operate and secure the website.

• Create and manage customer accounts.

• Process payments.

• Accept and fulfil orders.

• Deliver products.

• Provide tracking and delivery updates.

• Generate invoices and transaction records.

• Process cancellations, replacements and refunds.

• Respond to customer enquiries.

• Investigate complaints and delivery claims.

• Detect and prevent fraud, abuse and security incidents.

• Verify transactions.

• Improve website performance and customer experience.

• Analyze website traffic and purchasing activity.

• Request and display genuine customer reviews.

• Personalize content or recommendations where permitted.

• Send marketing communications where consent has been provided or otherwise lawfully permitted.

• Measure advertising effectiveness.

• Maintain accounting, tax and business records.

• Enforce our Terms and policies.

• Establish, exercise or defend legal claims.

• Comply with legal and regulatory obligations.

We will not process personal data for a materially unrelated purpose without providing additional notice or obtaining any consent required by law.

6. Lawful Processing and Consent

RUVEÉ processes personal data only for a lawful purpose.

Depending on the activity, processing may be based on:

• Your consent.

• Information voluntarily supplied for a specified purpose.

• Processing necessary to provide a requested product or service.

• Certain legitimate uses recognized by applicable law.

• Compliance with a legal obligation.

• Fraud prevention and website security.

• Establishment, exercise or defense of legal claims.

Where consent is required, it will be requested through an appropriate notice or choice.

You may withdraw consent by contacting support@myruvee.com. Withdrawal will not affect processing lawfully completed before withdrawal.

If information is necessary to process an order or provide a requested service, refusing or withdrawing that information may prevent us from completing the order or service.

7. Cookies and Similar Technologies

RUVEÉ and its service providers may use:

• Cookies.

• Pixels.

• Tags.

• Local storage.

• Web beacons.

• Similar website technologies.

These may include:

Essential cookies

Used for website security, account access, shopping-cart functions, checkout and core operations.

Functional cookies

Used to remember preferences and improve convenience.

Analytics cookies

Used to understand website traffic, performance and customer interaction.

Advertising cookies

Where permitted, these may measure campaigns, limit repeated advertisements and display more relevant marketing.

You may control cookies through available website preferences or browser settings.

Blocking essential cookies may prevent parts of the website from functioning correctly.

Where legally required, non-essential cookies will be used only after appropriate consent has been obtained.

8. Marketing Communications

If you subscribe or provide valid consent, RUVEÉ may send information about:

• Product launches.

• Offers and promotions.

• Restocks.

• Sample sets.

• Gift collections.

• Brand news.

• Events and campaigns.

You may unsubscribe using the link in a marketing email or by contacting support@myruvee.com.

Transactional communications concerning orders, payments, delivery, security and customer service are not promotional and may continue where necessary.

9. Sharing of Personal Data

We may share personal data only where reasonably necessary with:

• Shopify and website-hosting providers.

• Payment gateways and payment-processing providers.

• Banks involved in payments or refunds.

• Courier and logistics providers.

• Order-fulfilment providers.

• Customer-support providers.

• Email, SMS and communication providers.

• Analytics and website-performance providers.

• Advertising and social-media partners where permitted.

• Fraud-prevention and security providers.

• IT, hosting and data-storage providers.

• Accountants, auditors, insurers and professional advisers.

• Government authorities, regulators, courts and law-enforcement agencies where lawfully required.

• A purchaser or successor involved in a lawful sale, merger, restructuring or transfer of the business.

Service providers are expected to process information only for authorized purposes and apply reasonable security safeguards.

RUVEÉ does not sell or rent personal data for monetary consideration.

10. Shopify

The RUVEÉ online store is powered by Shopify.

Shopify may process personal data to provide:

• Website hosting.

• E-commerce functionality.

• Customer accounts.

• Shopping-cart functions.

• Checkout.

• Order records.

• Website security.

• Fraud prevention.

• Related platform services.

Shopify’s privacy documentation may also apply to information it processes independently.

11. Payment Providers

Payment providers may collect and process:

• Payment details.

• Transaction information.

• Device and fraud-screening information.

• Refund information.

• Identity-verification information where required.

Their processing is also governed by their privacy policies.

RUVEÉ does not ask customers to provide CVV information, UPI PINs, banking passwords or one-time passwords through email, social media, telephone or customer-support messages.

12. Courier and Delivery Providers

To fulfil orders, we may provide delivery partners with:

• Customer name.

• Delivery address.

• PIN code.

• Telephone number.

• Order reference.

• Package information.

• Payment collection status where applicable.

Delivery providers may use this information only as necessary to deliver, track, return or investigate a shipment, subject to their legal obligations.

13. Advertising and Analytics

Subject to applicable consent requirements, RUVEÉ may use analytics and advertising services to:

• Understand how visitors use the website.

• Measure website and campaign performance.

• Identify technical problems.

• Create aggregated audience insights.

• Display advertisements to potentially interested audiences.

• Limit repeated or irrelevant advertising.

Advertising and analytics providers may collect device identifiers, pages viewed, purchases and advertising interactions through cookies or similar technologies.

You may use cookie controls, browser controls and advertising-platform settings to limit certain activities.

14. Cross-Border Processing

Some technology and service providers may process or store personal data outside India.

Where personal data is transferred or accessed outside India, RUVEÉ will take reasonable steps to use providers and safeguards consistent with applicable Indian law and any government restrictions on cross-border processing.

15. Data Retention

We retain personal data only for as long as reasonably necessary to:

• Complete and document transactions.

• Provide customer support.

• Meet accounting and tax obligations.

• Prevent fraud and abuse.

• Maintain security records.

• Resolve disputes.

• Enforce agreements.

• Establish or defend legal claims.

• Meet other legal requirements.

Retention periods vary depending on the information and applicable law.

When personal data is no longer required, we will take reasonable steps to delete, anonymize or securely dispose of it unless continued retention is legally required or permitted.

Aggregated or irreversibly anonymized information may be retained for analytics and business planning.

16. Data Security

RUVEÉ applies reasonable technical, organizational and administrative measures designed to protect personal data against:

• Unauthorized access.

• Unlawful processing.

• Accidental loss.

• Destruction.

• Alteration.

• Unauthorized disclosure.

• Misuse.

Measures may include access controls, secure service providers, encrypted transmission, restricted administrative access, account-security measures, monitoring and fraud detection.

No website, transmission method or electronic storage system can be guaranteed to be completely secure.

17. Personal Data Breaches

If a personal data breach occurs, RUVEÉ will take reasonable steps to:

• Investigate the incident.

• Limit further unauthorized access.

• Protect affected systems.

• Assess the possible impact.

• Preserve relevant records.

• Notify affected individuals and authorities where required by applicable law.

18. Your Rights

Subject to applicable law and relevant exceptions, you may request:

• Information about personal data being processed.

• Access to available personal data.

• Correction of inaccurate or misleading information.

• Completion of incomplete information.

• Updating of outdated information.

• Erasure of personal data that is no longer required.

• Withdrawal of consent.

• Opt-out from promotional communications.

• Closure or deletion of an account, subject to lawful retention requirements.

• Grievance redressal.

• Nomination of another individual to exercise applicable rights in the event of death or incapacity.

We may need to verify your identity before acting on a request.

Some information may be retained where required for legal, tax, fraud-prevention, dispute-resolution or security purposes.

Requests may be submitted to support@myruvee.com.

19. Your Responsibilities

When providing personal data, you should:

• Provide accurate and authentic information.

• Avoid impersonating another person.

• Update information when it changes.

• Provide another person’s information only when authorized.

• Protect passwords and verification codes.

• Avoid submitting false or frivolous complaints.

• Cooperate with reasonable identity-verification requests.

20. Children’s Privacy

The website and RUVEÉ products are not directed to individuals under 18.

We do not knowingly collect personal data directly from a child without appropriate involvement or consent from a parent or lawful guardian where required.

If you believe a child has provided personal data without appropriate authorisation, contact support@myruvee.com.

21. Third-Party Websites and Social Media

The website may contain links to independent websites, services and social-media platforms.

RUVEÉ does not control the privacy practices of independent third parties. Information supplied directly to those services is governed by their respective privacy policies.

22. Business Transfers

If RUVEÉ or its business assets are reorganized, financed, merged, acquired or transferred, personal data may be disclosed to relevant advisers and transferred to a successor where permitted by law.

Any successor will be required to process personal data according to applicable privacy obligations.

23. Changes to This Policy

We may update this Privacy Policy to reflect changes in:

• Applicable law.

• Technology.

• Website features.

• Service providers.

• Business operations.

• Data-processing activities.

The revised Policy and updated date will be published on this page.

Where required, material changes will be communicated through an additional notice or request for consent.

24. Privacy Requests and Grievances

Data Fiduciary: Jagdesh Dhir, Ruvee Private Limited

Grievance Officer: Jagdesh Dhir

Designation: Founder

Email: support@myruvee.com

Telephone: +91 8800 111025

Address:
B-1006, Tower-B
Bella Casa Royale
Baner Sus Road
Pune, Maharashtra 411021
India

Customer Support Hours: Monday to Friday, 10:00 AM to 6:00 PM IST

When submitting a request, include your name, registered email or telephone number, nature of the request and relevant order number.

Do not send passwords, CVV information, UPI PINs, banking passwords or one-time passwords.

We will acknowledge grievances within 48 hours and aim to resolve them within one month, or within another period required by applicable law.

If you are dissatisfied with our response, you may approach the Data Protection Board of India, a consumer commission or another competent authority when and as permitted under applicable law.

Cookie Policy

Last updated: 11 September 2026

This Cookie Policy explains how RUVEÉ uses cookies and similar technologies on www.myruvee.com.

The website is operated by Jagdesh Dhir, sole proprietor trading as RUVEÉ.

1. What Cookies Are

Cookies are small data files stored on a browser or device when a website is visited.

Cookies may allow a website to:

• Remember preferences.

• Keep products in a shopping cart.

• Maintain account sessions.

• Process checkout.

• Understand website performance.

• Detect fraud.

• Measure advertising.

2. Types of Cookies Used

Essential cookies

These are required for core functions such as:

• Website security.

• Shopping-cart operation.

• Checkout.

• Customer-account access.

• Payment-session support.

• Fraud prevention.

• Consent-preference storage.

Because these cookies are necessary for the website to operate, they cannot always be disabled through website controls.

Functional cookies

These may remember:

• Language.

• Region.

• Display preferences.

• Account settings.

• Previously viewed products.

Analytics cookies

These may help us understand:

• Number of visitors.

• Pages viewed.

• Referral sources.

• Website errors.

• General shopping activity.

• Website and campaign performance.

Advertising cookies

Where enabled and lawfully permitted, these may:

• Measure advertising performance.

• Limit repeated advertisements.

• Build aggregated audiences.

• Display advertising that may be more relevant.

3. Similar Technologies

RUVEÉ and its service providers may also use:

• Pixels.

• Web beacons.

• Tags.

• Local storage.

• Software-development tools.

• Device identifiers.

• Similar technologies.

References to cookies in this Policy include these technologies where applicable.

4. Third-Party Providers

Cookies or similar technologies may be provided by:

• Shopify.

• Payment and fraud-prevention providers.

• Analytics providers.

• Advertising platforms.

• Social-media platforms.

• Customer-review or communication services.

Third-party providers may process information according to their own privacy policies.

5. Cookie Consent

Where required, RUVEÉ will request consent before placing non-essential analytics or advertising cookies.

Essential cookies may operate without optional consent where they are necessary to provide the website or a service requested by the user.

Consent may be withdrawn or preferences changed through the website’s cookie settings, where available.

6. Browser Controls

Most browsers allow users to:

• Block cookies.

• Delete existing cookies.

• Receive warnings before cookies are stored.

• Restrict third-party cookies.

Blocking essential cookies may prevent the shopping cart, checkout, login or other website functions from working properly.

7. Cookie Duration

Some cookies are session cookies and expire when the browser is closed.

Others are persistent cookies and remain until their set expiry date or until deleted.

Duration depends on the cookie’s purpose and provider.

8. Advertising Choices

Users may also control personalised advertising through the preference settings offered by relevant advertising and social-media platforms.

Disabling personalised advertising does not necessarily prevent all advertisements from being displayed.

9. Changes

This Cookie Policy may be updated when website technologies, providers or legal requirements change.

The revised Policy and updated date will be published on this page.

10. Contact

Questions about cookies may be sent to:

Email: support@myruvee.com
Telephone: +91 8800 111025

Address:
B-1006, Tower-B
Bella Casa Royale
Baner Sus Road
Pune, Maharashtra 411021
India

Advertising and Marketing Cookies

With your consent, RUVEÉ uses advertising technologies provided by Google and Meta to measure advertising performance, understand customer journeys, create advertising audiences, and show more relevant advertisements.

Advertising cookies and similar technologies are disabled by default and will be activated only after you select “Accept All” or enable “Advertising Cookies” through our cookie preferences tool.

Google Ads

We may use Google Ads conversion tracking, Google tags, and related Google advertising technologies.

These technologies may collect or receive information such as:

• IP address and approximate location

• Browser, device and operating-system information

• Pages viewed and actions performed on our website

• Referring website or advertisement

• Advertising identifiers and cookie identifiers

• Google Click Identifier, commonly called GCLID

• Products viewed or added to the cart

• Checkout and purchase information

• Date, time and value of a conversion

This information helps RUVEÉ measure whether an advertisement resulted in a website visit, enquiry, add-to-cart action, checkout or purchase. Google may also use information according to the user’s Google advertising settings and Google’s applicable privacy policies.

Google advertising cookies may be placed through domains operated by Google, including Google Ads and DoubleClick-related domains, as well as through first-party cookies placed on the RUVEÉ website.

Where Google Enhanced Conversions is enabled, information provided during checkout or an enquiry, such as an email address, telephone number, name or address, may be converted into a secure hashed format before being transmitted to Google for conversion measurement and matching. Hashing does not make this information completely anonymous.

Meta Ads

We may use the Meta Pixel and related Meta Business Tools for advertising on Facebook, Instagram and other Meta services.

These technologies may collect or receive information such as:

• IP address and approximate location

• Browser and device information

• Meta advertising and cookie identifiers

• Pages and products viewed

• Searches performed on our website

• Products added to the cart

• Checkout and purchase activity

• Purchase value and currency

• Referring pages and advertising campaign information

• Date and time of website events

RUVEÉ uses this information to measure advertising performance, understand how customers interact with our website, create advertising audiences, limit repeated advertisements and display advertisements that may be more relevant.

Where Meta Advanced Matching or the Meta Conversions API is enabled, customer information such as an email address, telephone number, name, city, state, PIN code or other transaction information may be converted into a hashed format and transmitted to Meta for advertising measurement and audience matching.

Where customer-list Custom Audiences are used, RUVEÉ may securely upload hashed contact information to Meta to identify an advertising audience. We will do this only where we have the necessary consent or other lawful authority. Customers who withdraw their consent or opt out will be removed from future customer-list audience uploads where applicable.

Types of Advertising Cookies

Depending on the services currently enabled, advertising technologies may include cookies and identifiers such as:

The actual cookies used may vary depending on your browser, device, consent selection and the configuration of our advertising services. Cookies that are not active on the RUVEÉ website will not necessarily be placed on your device.

Retention

Advertising cookies and identifiers are retained for the period configured by RUVEÉ or specified by the relevant provider. Retention periods may differ between cookies and may change when provider configurations are updated.

RUVEÉ retains advertising and conversion information only for as long as reasonably necessary for campaign measurement, reporting, fraud prevention and legal or accounting requirements.

International Data Processing

Google and Meta may process information through servers or service providers located outside India. Where information is transferred internationally, it will be handled according to applicable law and the contractual and security safeguards maintained by the relevant service provider.

Managing Your Advertising Consent

You may accept, reject or manage advertising cookies through the cookie banner displayed when you visit our website.

You can change or withdraw your consent at any time by selecting the “Cookie Preferences” link available in the website footer. Withdrawing consent will prevent future non-essential advertising cookies from being activated through our website. It may not automatically delete cookies already stored on your device, which can be removed through your browser settings.

You may also manage advertising preferences directly through:

• Google Ads Settings and your Google Account

• Meta Accounts Center and Meta advertising preferences

• Your browser’s cookie and privacy controls

Rejecting advertising cookies will not prevent you from browsing or purchasing from RUVEÉ, but advertisements shown to you may be less relevant and advertising conversions may not be fully measured.

Contact

For questions about our use of advertising cookies, contact:

Ruvee Private Limited
Founder: Jagdesh Dhir
B-1006, Tower-B, Bella Casa Royale
Baner Sus Road, Pune, Maharashtra 411021, India
Email: support@myruvee.com
Telephone: +91 8800 111025
Support hours: Monday to Friday, 10:00 AM to 6:00 PM IST

Last updated: 11 September 2026