Shipping Policy

This Shipping Policy explains how RUVEÉ processes, dispatches, tracks and delivers orders placed through www.myruvee.com.

1. Shipping Coverage

RUVEÉ currently ships within India only.

We do not presently offer international delivery.

Delivery is subject to courier serviceability for the customer’s PIN code.

2. Order Processing

Orders are ordinarily processed within one to three business days after successful payment confirmation.

Orders placed on Sundays or public holidays will generally be processed on the next working day.

Processing may take longer during:

Festivals.
Promotional campaigns.
High-demand periods.
Product customization or fresh preparation.
Operational disruptions.
Force majeure events.

Processing time is separate from courier delivery time.

3. Estimated Delivery

Once dispatched, estimated delivery is:

Metro cities: two to five business days.
Tier 2 and Tier 3 cities: three to seven business days.
Remote locations: six to ten business days.

These are estimates and not guaranteed delivery dates.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is submitted.

Free-shipping promotions may be subject to:

Minimum-order requirements.
Product restrictions.
Location restrictions.
Promotional validity periods.

5. Order Tracking

Once dispatched, tracking information may be sent through email, SMS, WhatsApp or another contact method supplied during checkout.

Tracking information may take up to 24 hours after dispatch to become active.

6. Address Accuracy

Customers must provide:

Full recipient name.
Complete delivery address.
Landmark, where helpful.
City and state.
Correct PIN code.
Accessible mobile number.

Contact support@myruvee.com immediately if an address correction is required.

Address changes cannot be guaranteed after processing or dispatch.

7. Delivery Attempts

Courier partners may make more than one delivery attempt.

If delivery fails because the recipient is unavailable, unreachable, refuses delivery or provided incorrect information, the shipment may be returned to RUVEÉ.

Additional shipping charges may apply before reshipment, except where the delivery failure was caused by RUVEÉ or its courier.

8. Delays

Delivery may be delayed because of:

Weather.
Natural disasters.
Government restrictions.
Public holidays.
Transportation disruption.
Courier operational issues.
Incorrect customer information.
Remote-location service limitations.
Circumstances beyond our reasonable control.

RUVEÉ will reasonably assist with delayed-shipment enquiries.

Where a late delivery legally qualifies for cancellation, return or refund, the applicable consumer remedy will be provided.

Late-delivery remedies may not apply where the delay resulted from force majeure.

9. Damaged or Tampered Packages

If a package appears visibly damaged, opened or tampered with:

Refuse delivery where reasonably possible.
Photograph the package.
Preserve the packaging and shipping label.
Record an unboxing video, if possible.
Contact RUVEÉ within 48 hours.

An unboxing video assists an investigation but is not the only acceptable evidence.

10. Lost Shipments

If tracking shows no movement for an unreasonable period, contact RUVEÉ with your order number.

We will raise an investigation with the courier.

If a shipment is confirmed lost before delivery, RUVEÉ will provide an appropriate replacement or refund.

11. Marked Delivered but Not Received

If tracking shows “Delivered” but you have not received the parcel:

Check with family members, reception, security personnel and neighbors.
Confirm the address supplied in the order.
Contact RUVEÉ within 48 hours where reasonably possible.

We will coordinate with the courier to investigate.

12. Missing Items

If a delivered package is missing an item, contact us within 48 hours and provide photographs, packaging information and an unboxing video if available.

Valid claims will be handled according to the Refund, Return and Cancellation Policy.