This Policy governs cancellations, returns, replacements and refunds for products purchased directly from www.myruvee.com.
1. Change-of-Mind and Fragrance-Preference Returns
Perfume is a personal and consumable product. RUVEÉ does not ordinarily accept returns or exchanges after delivery solely because:
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You changed your mind.
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You do not personally like the fragrance.
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The fragrance develops differently on your skin.
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Projection or longevity differs from personal expectations.
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You ordered the wrong fragrance or quantity.
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Minor packaging variations are present.
Fragrance experience can vary according to skin chemistry, climate, humidity, application, storage and individual perception.
2. Eligible Product Issues
Contact us if your order contains a product that is:
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Damaged
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Broken
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Defective or deficient upon arrival
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Incorrect
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Missing
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Spurious
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Unsafe
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Delivered late in circumstances where a remedy is required by law
Nothing in this Policy limits non-waivable consumer rights.
3. Reporting an Issue
Report a damaged, leaking, incorrect, missing or defective product within 48 hours of delivery where reasonably possible.
Contact:
Email: support@myruvee.com
Telephone: +91 8800 111025
Please provide:
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Your name
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Order number
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Description of the issue
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Photographs of the product
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Photographs of the packaging and shipping label
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An unboxing video, if available
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Any other reasonably available evidence
An unboxing video is helpful but will not be the sole reason for rejecting an otherwise valid and adequately supported complaint.
The 48-hour reporting request helps us investigate courier and fulfilment issues. It does not remove rights that cannot legally be excluded.
4. Assessment
We may ask you to:
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Provide additional photographs or information.
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Preserve the product and packaging during the investigation.
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Make the product available for collection or inspection.
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Return the affected product using the method we provide.
Do not return a product without receiving instructions from RUVEÉ.
5. Available Remedies
Depending on the circumstances, stock availability and applicable law, an approved claim may result in:
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Replacement of the affected product.
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Reshipment of a missing or incorrect product.
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Refund of the affected amount.
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Another remedy agreed with the customer.
If a replacement is unavailable, an appropriate refund will be offered where required.
6. Order Cancellation
You may request cancellation before the order has been processed, packed or dispatched.
Send the request immediately to support@myruvee.com with your order number.
A cancellation request is not confirmed until RUVEÉ accepts it.
Once an order has been packed, dispatched or handed to a courier, cancellation may no longer be possible.
If RUVEÉ cancels a prepaid order, the amount received for the cancelled products will be refunded.
7. Refund Processing
Approved refunds will ordinarily be initiated within seven business days after approval.
The time required for the amount to appear in your account depends on the bank, card issuer, UPI provider or payment gateway.
Refunds will normally be made through the original payment method. An alternative lawful method may be used where the original method is unavailable.
Original shipping charges may not be refundable for a voluntary cancellation or customer-caused failed delivery. This does not apply where refunding those charges is required by law.
8. Failed or Refused Delivery
If delivery fails because:
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The address supplied was incorrect or incomplete.
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The customer could not be contacted.
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The recipient was repeatedly unavailable.
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The shipment was refused without a valid product-related reason.
the package may be returned to RUVEÉ.
Reasonable shipping and return-to-origin charges may be deducted from an otherwise applicable voluntary refund or charged before reshipment.
No deduction will be made where prohibited by law or where the failure was caused by RUVEÉ or its delivery provider.
9. Used Products
A product that has been substantially used, altered or damaged after delivery may not qualify for return unless the use was reasonably necessary to discover the defect or a remedy is otherwise required by law.
10. Product Appearance
Minor differences in lighting, colour representation, packaging placement or screen display do not automatically qualify for a refund.
Material differences between the delivered product and its description will be assessed under this Policy and applicable law.
11. Grievance Contact
Business Name: Ruvee Private Limited
Grievance Officer: Jagdesh Dhir, Founder
Email: support@myruvee.com
Telephone: +91 8800 111025
Support Hours: Monday to Friday, 10:00 AM to 6:00 PM IST
Address:
B-1006, Tower-B
Bella Casa Royale
Baner Sus Road
Pune, Maharashtra 411021
India
We will acknowledge complaints within 48 hours and aim to resolve them within one month.