Terms of Service

Welcome to RUVEÉ.

These Terms of Service govern your access to and use of www.myruvee.com, including your purchase and use of products available through the website.

The website and RUVEÉ business are owned and operated by Jagdesh Dhir, sole proprietor trading as RUVEÉ.

In these Terms, “RUVEÉ”, “we”, “us” and “our” refer to Jagdesh Dhir, sole proprietor trading as RUVEÉ. “You”, “your” and “customer” refer to any visitor, account holder or purchaser using the website.

By accessing the website, creating an account or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy, Refund, Return and Cancellation Policy, Cookie Policy, and any other conditions displayed during your purchase.

If you do not agree with these Terms, please do not use the website or place an order.

1. Electronic Record

These Terms constitute an electronic record under the Information Technology Act, 2000 and applicable rules.

This electronic record is generated by a computer system and does not require a physical or digital signature.

2. Eligibility

You may use the website and place an order only if you are legally competent to enter into a binding contract under applicable Indian law.

You must be at least 18 years old. A person under 18 may use the website only under the supervision of a parent or lawful guardian who agrees to these Terms.

By using the website, you confirm that:

You are legally permitted to enter into the transaction.
The information supplied by you is accurate.
You will comply with applicable laws and these Terms.
You are not prohibited from purchasing or receiving the products ordered.

3. About RUVEÉ

RUVEÉ is an independent fragrance brand offering perfumes, fragrance sample sets, gift products and related items under the RUVEÉ name.

RUVEÉ is responsible for the RUVEÉ products sold directly through www.myruvee.com, subject to these Terms and applicable law.

Nothing on the website should be interpreted as creating an association, endorsement or commercial relationship between RUVEÉ and another business unless expressly stated.

4. Product Information

We make reasonable efforts to provide accurate information regarding:

Product names.
Fragrance notes and characteristics.
Concentration.
Net quantity.
Ingredients and safety information.
Prices.
Availability.
Bottle and packaging details.

Fragrance perception is subjective. Development, projection and longevity can vary according to skin chemistry, climate, humidity, application, storage and individual perception.

Product colours, packaging and liquid appearance may appear differently because of lighting, photography and screen settings.

Minor variations that do not materially affect the product’s identity, quantity, safety or intended use will not constitute a defect.

Nothing in this section limits your rights if a product is defective, damaged, incorrect, spurious, unsafe or materially different from the product advertised or ordered.

5. Product Images and Packaging

We try to ensure that product images accurately represent the products offered.

Some images may be professionally enhanced, digitally created or presented for illustrative purposes. Actual lighting, colour, packaging placement and visual appearance may vary.

We may update bottle, label or packaging designs from time to time. Such updates will not materially reduce the quantity, essential quality or intended function of the product.

A materially different, incorrect or misrepresented product will be handled according to applicable consumer law and our Refund, Return and Cancellation Policy.

6. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

An automated order confirmation only confirms that we received your order. It does not necessarily mean that the order has been accepted.

An order is considered accepted when we confirm dispatch or shipment, unless expressly accepted earlier.

We may reject, limit or cancel an order before dispatch because of:

Product unavailability.
Incorrect pricing or product information.
Payment failure.
Suspected fraud or unauthorized payment.
Delivery restrictions.
Incorrect customer information.
Unusually large quantities or suspected unauthorized resale.
A technical, system or operational error.
A violation of these Terms.

If we cancel a prepaid order, the amount collected for the cancelled products will be refunded through the original payment method or another lawful method.

7. Customer Information

You are responsible for providing accurate and complete:

Name.
Email address.
Mobile number.
Delivery address.
Billing address, where applicable.
PIN code.
Payment information.

RUVEÉ is not responsible for a failed or delayed delivery caused by incomplete or incorrect information supplied by the customer.

Contact support@myruvee.com as soon as possible if you notice an error. Changes may not be possible after an order has been processed or dispatched.

8. Prices, Taxes and Charges

All prices are displayed in Indian Rupees unless expressly stated otherwise.

Applicable taxes, delivery charges, discounts and other compulsory charges will be displayed during the purchase process. The final amount payable will be shown before the order is submitted.

We may change product prices prospectively. A price change will not affect an order already accepted, except where the displayed price resulted from an obvious typographical, technical or system error.

If an order is cancelled because of a pricing error, any payment received will be refunded.

9. Payments

Available payment methods will be displayed during checkout.

Payments are processed through authorized third-party payment providers. RUVEÉ does not ordinarily receive or store complete card numbers, CVV details, UPI PINs or online-banking passwords.

You confirm that you are authorized to use the selected payment method.

An order may be delayed or cancelled if:

Payment is not received.
Payment authorization fails.
The transaction is flagged for security review.
The payment provider cannot confirm the transaction.

RUVEÉ is not responsible for an independent payment provider’s systems, but we will reasonably assist with payment-related order enquiries.

10. Promotions and Discount Codes

Promotional offers and discount codes:

Apply only during the stated validity period.
May have minimum-purchase or product requirements.
May exclude specified products.
Cannot be exchanged for cash.
May not be combined unless expressly allowed.
May be limited to one use per customer, household, email address, mobile number or order.
May be withdrawn or corrected if published in error, subject to applicable law.

Additional conditions displayed with an offer form part of these Terms.

We may cancel an order or remove a discount where a promotion has been used fraudulently or contrary to its published conditions.

11. Shipping and Delivery

RUVEÉ currently delivers within India unless otherwise stated.

Delivery dates are estimates and may be affected by:

Courier availability.
Delivery-location serviceability.
Incorrect address information.
Customer unavailability.
Weather conditions.
Public holidays.
Government restrictions.
Transportation disruption.
Force majeure events.
Circumstances outside our reasonable control.

Shipping charges, if applicable, will be displayed during checkout.

Please refer to our Shipping Policy for complete processing, tracking and delivery information.

12. Delivery Inspection

Customers should inspect their order promptly after delivery.

If a product is damaged, leaking, defective, incorrect or missing, contact support@myruvee.com within 48 hours of delivery where reasonably possible.

Please provide:

Your order number.
A description of the problem.
Clear photographs of the product.
Photographs of the outer packaging and shipping label.
An unboxing video, if available.
Any other reasonably available evidence.

An unboxing video can assist an investigation but will not be the sole reason for rejecting an otherwise valid and adequately supported complaint.

The requested 48-hour reporting period assists us in investigating courier and fulfilment issues. It does not remove non-waivable consumer rights.

13. Returns, Refunds and Cancellations

Because perfume is a personal and consumable product, RUVEÉ does not ordinarily accept change-of-mind returns after delivery.

A return, exchange or refund will not ordinarily be provided solely because:

You changed your mind.
You do not personally like the fragrance.
The fragrance develops differently on your skin.
Projection or longevity differs from personal expectations.
You selected the incorrect product or quantity.
Minor packaging variations are present.

This restriction does not apply where a product is:

Damaged.
Defective or deficient upon arrival.
Incorrect.
Missing from the delivered order.
Spurious.
Unsafe.
Materially different from its advertised characteristics.
Delivered late in circumstances where a return or refund is legally required.

Late-delivery remedies may not apply where the delay was caused by force majeure or another exception recognized by law.

Approved refunds will be processed according to our Refund, Return and Cancellation Policy.

Nothing in these Terms limits rights or remedies that cannot lawfully be excluded.

14. Product Safety and Proper Use

RUVEÉ perfumes are intended for external use only.

Customers should:

Read the product label before use.
Follow all directions and warnings.
Conduct a patch test before regular use, particularly if they have sensitive skin or known allergies.
Avoid contact with eyes and broken or irritated skin.
Keep perfume away from flames, sparks, heat and direct sunlight.
Keep products out of reach of children and pets.
Never ingest perfume.
Stop using the product if irritation or an adverse reaction occurs.
Obtain appropriate medical advice if a reaction is severe or persistent.

RUVEÉ is not responsible for harm caused solely by deliberate misuse, improper storage or use contrary to clearly provided instructions.

This provision does not limit any liability that cannot legally be excluded.

15. User Accounts

If you create an account, you are responsible for:

Providing accurate information.
Keeping your information current.
Protecting your password and login credentials.
Preventing unauthorized account access.
Informing us promptly of suspected unauthorized use.

We may suspend or restrict an account where we reasonably suspect fraud, misuse, unlawful activity, security risk or a material breach of these Terms.

16. Customer Reviews and Submitted Content

If you submit a review, photograph, video, testimonial, comment, suggestion or other content, you confirm that:

You created the content or have permission to submit it.
A review represents your genuine experience.
The content is not false, misleading or deceptive.
It does not violate another person’s rights.
It does not contain unlawful, defamatory, threatening or harmful material.

You grant RUVEÉ a non-exclusive, worldwide, royalty-free license to display, reproduce, format and use the submitted content for website, customer-service and marketing purposes, subject to applicable privacy and advertising laws.

We may moderate or remove content that violates these Terms.

RUVEÉ will not create or knowingly publish false consumer reviews.

17. Intellectual Property

Unless otherwise stated, RUVEÉ owns or lawfully uses the:

RUVEÉ name and logo.
Product names.
Original photographs and artwork.
Packaging and label designs.
Written website content.
Website graphics and layout.
Videos and marketing materials.

You may access the website for personal and non-commercial use.

Without prior written permission, you may not:

Copy, reproduce or commercially republish website content.
Use RUVEÉ branding or artwork commercially.
Scrape or systematically extract website data.
Create misleading copies of RUVEÉ material.
Suggest an endorsement or relationship that does not exist.
Remove intellectual-property notices.

Third-party trademarks that may appear through technical integrations, customer content or independent services remain the property of their respective owners. RUVEÉ does not claim ownership of third-party trademarks.

18. Prohibited Uses

You must not:

Use the website for an unlawful or fraudulent purpose.
Attempt to gain unauthorized access to an account or system.
Upload malware or harmful code.
Interfere with website security or operation.
Impersonate another person.
Provide false payment or delivery information.
Misuse promotions, refunds or chargeback processes.
Scrape, copy or overload the website through automated systems.
Infringe RUVEÉ’s or another person’s rights.
Use website content for unauthorized commercial purposes.

We may restrict or terminate access where these conditions are violated.

19. Third-Party Services

The website may rely on third-party services, including:

Shopify.
Payment providers.
Courier and logistics providers.
Analytics services.
Communication providers.
Social-media platforms.
Advertising services.

These providers may operate under their own terms and privacy policies.

RUVEÉ is not responsible for independent third-party services except to the extent responsibility cannot lawfully be excluded.

20. Privacy

Personal data is handled according to our Privacy Policy.

The Privacy Policy explains what information is collected, why it is processed, how it may be shared, how long it is retained and how you may exercise your rights.

21. Website Availability

We make reasonable efforts to maintain an accurate, secure and available website.

However, uninterrupted or error-free operation cannot be guaranteed. We may maintain, modify, suspend or discontinue website features when reasonably necessary.

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

22. Limitation of Liability

To the maximum extent permitted by law, RUVEÉ will not be responsible for indirect or consequential losses caused solely by:

Temporary website interruption.
Circumstances beyond our reasonable control.
Customer misuse of a product.
Storage contrary to product instructions.
Subjective fragrance preferences.
Unauthorized account use caused by the customer’s failure to protect login credentials.

Where RUVEÉ is legally liable in connection with an order or product, liability will be determined according to applicable law.

Nothing in these Terms limits liability for:

Fraud or willful misconduct.
Defective or unsafe products.
Personal injury caused by negligence.
Misrepresentation.
Violation of non-waivable consumer rights.
Any liability that cannot lawfully be limited.

23. Indemnity

To the extent permitted by law, you agree to indemnify RUVEÉ against third-party claims arising directly from:

Your unlawful use of the website.
Your fraudulent conduct.
Your infringement of another person’s rights.
Your material breach of these Terms.

This provision does not apply to losses caused by RUVEÉ’s own unlawful conduct, breach or negligence.

24. Force Majeure

RUVEÉ will not be responsible for delay or failure caused by circumstances beyond its reasonable control, including:

Natural disasters.
Fire or flood.
Severe weather.
Epidemics.
Government action.
Civil disturbance.
Transportation or courier disruption.
Telecommunications failure.
Supply-chain interruption.
Labour disruption.

We will take reasonable steps to communicate material delays and fulfil, reschedule or cancel affected orders as appropriate.

25. Customer Care and Grievance Redressal

Customer complaints may be submitted using the following details:

Founder: Jagdesh Dhir, Ruvee Private Limited

Website: www.myruvee.com

Email: support@myruvee.com

Customer-care telephone: +91 8800 111025

Principal business address:
B-1006, Tower-B
Bella Casa Royale
Baner Sus Road
Pune, Maharashtra 411021
India

Customer Support Hours: Monday to Friday, 10:00 AM to 6:00 PM IST

Grievance Officer: Jagdesh Dhir

Designation: Founder

Grievance email: support@myruvee.com

Grievance telephone: +91 8800 111025

To submit a formal grievance, include “Grievance” and your order number, where applicable, in the email subject line.

We will acknowledge consumer complaints within 48 hours and aim to resolve them within one month, or within another period required by applicable law.

A complaint reference number will be provided where applicable.

26. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

We encourage customers to contact the Grievance Officer first so concerns can be resolved promptly and amicably.

Subject to the jurisdiction of consumer commissions and other authorities under applicable law, disputes will be subject to the jurisdiction of competent courts in Pune, Maharashtra.

Nothing in this section prevents a consumer from approaching a consumer commission or another authority having jurisdiction under applicable law.

27. Changes to These Terms

We may update these Terms to reflect changes in law, products, website features or business operations.

The revised version and effective date will be published on this page. Material changes will be communicated through an additional notice where required.

Changes will apply prospectively unless applicable law permits or requires otherwise.